# Document360: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 35 judge labels across 1 categories by 13 of 14 models. Page: https://it-ai-index.com/vendors/document360/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT documentation | 15% | 3 | 3% | 35 |

## What the models said for it

- "Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation." (Claude Haiku 4.5, IT documentation)
- "1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation." (Llama 4 Maverick, IT documentation)
- "I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub" (Perplexity Sonar, IT documentation)
- "Choose Document360 if you want a purpose-built documentation/knowledge base platform." (GPT-5.4 mini, IT documentation)

## And against it

- "Red flag: Free tier discontinued — this is a warning sign of pricing instability" (Kimi K2, IT documentation)

## In its own words

What Document360's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Intelligent Knowledge Base Software, where Humans & AI work together (https://document360.com/)
- For: customers and teams (https://document360.com/)
- Price stated: Customized pricing built around your needs (https://document360.com/pricing)
- Free plan or trial: Start free trial; free trial of Document360 (https://document360.com/)
- Integrations claimed: 60 (https://document360.com/); 27 (https://document360.com/pricing) (pages disagree)
- Certifications: SOC 2, ISO 27001:2022, SOC 2 Certified, GDPR Compliant, ISO 27001 Certified, SOC 2 Type II, GDPR ready
- Customers named: Panaya, SafeBreach, Fastmag, Abrigo, BigID, Woods Bagot, Whatfix, CTERA

## What it publishes

Every page document360.com exposes, read 2026-09-29: 1704 addresses. By kind, pages and the last 90 days:

- blog: 678 pages, 15 in the last 90 days, latest 2026-09-23
- case study: 68 pages, 4 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 93 pages, 11 in the last 90 days, latest 2026-09-15
- conference or event: 9 pages, 2 in the last 90 days, latest 2026-07-06
- report or ebook: 8 pages, 0 in the last 90 days, latest 2025-01-28
- comparison: 53 pages, 1 in the last 90 days, latest 2026-09-28
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-07-03
- glossary or explainer: 60 pages, 0 in the last 90 days, latest 2026-03-28
- podcast or video: 1 pages, 0 in the last 90 days, latest 2020-05-15
- Recent: 2026-09-28 comparison: Claude vs document360 https://document360.com/claude-vs-document360/
- Recent: 2026-09-24 case study: Loblaw streamlines pharmacy training https://document360.com/case-study/loblaw-streamlines-pharmacy-training
- Recent: 2026-09-23 blog: Sop software https://document360.com/blog/sop-software
- Recent: 2026-09-18 blog: Api documentation tools https://document360.com/blog/api-documentation-tools
- Recent: 2026-09-17 blog: Writing clearly in the age of ai https://document360.com/blog/writing-clearly-in-the-age-of-ai
- Recent: 2026-09-16 blog: Software documentation tools https://document360.com/blog/software-documentation-tools

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.