# Dialpad: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 32 judge labels across 2 categories by 13 of 14 models. Page: https://it-ai-index.com/vendors/dialpad/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Business phone systems | 2% | 9 | 3% | 31 |
| Enterprise AI assistants | 0% | 101 | 0% | 1 |

## What the models said for it

- "and Dialpad (to see how live AI transcription can boost your sales reps' close rates)" (Gemini 3.5 Flash, Business phones)
- "Dialpad leads with AI transcription and coaching" (GLM 4.7 FlashX, Business phones)
- "If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price" (Muse Glimmer 30B, Business phones)
- "if your team is sales-heavy and budget-conscious, Dialpad delivers exceptional AI value at nearly half the cost" (DeepSeek V4 Flash, Business phones)

## And against it

- "Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches." (Grok 4.1 Fast, Business phones)

## In its own words

What Dialpad's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI-powered Contact Center & Communications (https://dialpad.com/)
- For: support, sales, and internal teams (https://dialpad.com/)
- Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans (https://www.dialpad.com/pricing)
- Free plan or trial: Try free (https://dialpad.com/)
- Certifications: HIPAA compliant, SOC 2 certified, SOC 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, PCI DSS, HIPAA
- Hosting: US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named: Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna

## What it publishes

Every page dialpad.com exposes, read 2026-09-29: 7171 addresses. By kind, pages and the last 90 days:

- blog: 1268 pages, 0 in the last 90 days, latest undated
- case study: 491 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 366 pages, 0 in the last 90 days, latest undated
- report or ebook: 119 pages, 0 in the last 90 days, latest undated
- comparison: 76 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 73 pages, 0 in the last 90 days, latest undated
- news or press: 699 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.