# Decagon: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 4 judge labels across 1 categories by 4 of 14 models. Page: https://it-ai-index.com/vendors/decagon/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 2% | 14 | 0% | 4 |

## What the models said for it

- "### 1. Decagon
- Specifically designed for mid-market companies" (MiniMax M2.5, AI IT agents)
- "Recommended for mid-market teams seeking a focused AI agent with proven ROI" (Mistral Small, AI IT agents)
- "Decagon (Best for Complex B2B Technical Products)" (Gemini 3.5 Flash, AI IT agents)

## In its own words

What Decagon's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The AI concierge for every customer (https://decagon.ai/)
- For: the enterprise (https://decagon.ai/)
- Certifications: SOC 2 Type II, GDPR, CCPA, HIPAA, EU AI ACT, ISO 27001:2022, PCI DSS 4.0.1
- Hosting: USA, EU
- Customers named: Chime, Rippling, ClassPass, Notion, Eventbrite, Oura, Bilt, Affirm

## What it publishes

Every page decagon.ai exposes, read 2026-10-05: 563 addresses. By kind, pages and the last 90 days:

- blog: 161 pages, 37 in the last 90 days, latest 2026-10-02
- case study: 23 pages, 23 in the last 90 days, latest 2026-09-25
- report or ebook: 6 pages, 1 in the last 90 days, latest 2026-09-09
- comparison: 11 pages, 2 in the last 90 days, latest 2026-09-02
- glossary or explainer: 261 pages, 0 in the last 90 days, latest undated
- podcast or video: 19 pages, 2 in the last 90 days, latest 2026-07-27
- Recent: 2026-10-02 blog: Decagon and open ai https://decagon.ai/blog/decagon-and-open-ai
- Recent: 2026-10-01 blog: Agent modules https://decagon.ai/blog/agent-modules
- Recent: 2026-10-01 blog: Contact center analytics https://decagon.ai/blog/contact-center-analytics
- Recent: 2026-10-01 blog: Decagon chord voice model https://decagon.ai/blog/decagon-chord-voice-model
- Recent: 2026-10-01 blog: Dialogues 2026 https://decagon.ai/blog/dialogues-2026
- Recent: 2026-10-01 blog: Duet apprentice https://decagon.ai/blog/duet-apprentice

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.