# ConnectWise Automate: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 14 judge labels across 3 categories by 7 of 12 models. Page: https://it-ai-index.com/vendors/connectwise-automate/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Remote monitoring and management | 0% | 15 | 25% | 12 |
| IT asset management | 0% | 54 | 100% | 1 |
| Patch management | 0% | 51 | 0% | 1 |

## What the models said for it

- "Choose ConnectWise if you are already running ConnectWise PSA or if you have highly complex, custom requirements" (Qwen 3.7 Flash, RMM)
- "For Enterprise: ConnectWise Automate offers scalability and customization options for MSPs of all sizes." (MiniMax M2.5, RMM)
- "also viable for large internal IT teams that rely heavily on a Ticketing System (PSA)" (Qwen 3.7 Flash, RMM)
- "Best for ultimate customization and complex automation." (Gemini 3.5 Flash, RMM)

## And against it

- "Avoid ConnectWise Automate unless you have a dedicated engineer specifically trained to manage it." (Gemini 3.5 Flash, RMM)
- "their native *asset management* (especially license compliance and financial lifecycle tracking) is often superficial compared to dedicated solutions" (Qwen 3.7 Flash, ITAM)
- "it has a steep learning curve and can feel dated compared to NinjaOne" (Qwen 3.7 Flash, RMM)
- "Powerful but complex; top for larger/mature MSPs." (Grok 4.1 Fast, RMM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.