# Cherwell Service Management: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 12 models. Page: https://it-ai-index.com/vendors/cherwell-service-management/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT service management | 0% | 46 | 100% | 2 |

## And against it

- "Verdict: Strongly avoid for new implementations. Existing users should plan migration." (Kimi K2, ITSM)
- "Cherwell will reach its End-of-Life (EOL) on December 31, 2026" (Gemini 3.5 Flash, ITSM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.