# Chatbase: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/chatbase/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 58 | 0% | 1 |

## What the models said for it

- "Chatbase and DeepConverse are also strong contenders" (Mistral Small, AI IT agents)

## In its own words

What Chatbase's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI customer support platform for building and deploying agents that resolve complex support queries, automate customer service workflows, and improve resolution rates. (https://chatbase.co/)
- For: customer support teams (https://chatbase.co/)
- Price stated: Free $0 per month; Hobby $40 per month; Standard $150 per month; Pro $500 per month; Enterprise Let's Talk (https://www.chatbase.co/pricing)
- Starting price: 0 (https://www.chatbase.co/pricing)
- Free plan or trial: Start free trial (https://chatbase.co/)
- Integrations claimed: 11 (https://chatbase.co/)
- Certifications: SOC 2 Type II, GDPR, HIPAA, HIPAA-eligible
- Customers named: Opal, Thotis, Aplazo, Jumia, Chuck E Cheese, Department of Statistics Malaysia, Sage, Synergym

## What it publishes

Every page chatbase.co exposes, read 2026-09-29: 666 addresses. By kind, pages and the last 90 days:

- blog: 271 pages, 61 in the last 90 days, latest 2026-09-25
- case study: 1 pages, 0 in the last 90 days, latest 2026-03-17
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2025-11-14
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-02-12
- comparison: 30 pages, 15 in the last 90 days, latest 2026-08-25
- glossary or explainer: 2 pages, 0 in the last 90 days, latest 2025-07-25
- Recent: 2026-09-25 blog: Ada cx pricing https://www.chatbase.co/blog/ada-cx-pricing
- Recent: 2026-09-24 blog: Best whatsapp chatbots ecommerce https://www.chatbase.co/blog/best-whatsapp-chatbots-ecommerce
- Recent: 2026-09-23 blog: Affordable customer service software https://www.chatbase.co/blog/affordable-customer-service-software
- Recent: 2026-09-22 blog: Ai for tour operators https://www.chatbase.co/blog/ai-for-tour-operators
- Recent: 2026-09-21 blog: Whatsapp automation https://www.chatbase.co/blog/whatsapp-automation
- Recent: 2026-09-19 blog: Best shopify customer service apps https://www.chatbase.co/blog/best-shopify-customer-service-apps

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.