# Botpress: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 10 judge labels across 2 categories by 7 of 14 models. Page: https://it-ai-index.com/vendors/botpress/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 4% | 9 | 0% | 7 |
| Bot management | 0% | 57 | 33% | 3 |

## What the models said for it

- "Botpress and Fini are among the best options due to their affordability and ease of use" (Mistral Small, AI IT agents)
- "Best overall low-cost / free to start: Botpress" (Muse Glimmer 30B, AI IT agents)
- "A good option for B2B companies with L2+ support complexity that want an AI-native agentic platform" (DeepSeek V4 Flash, AI IT agents)
- "Botpress offers the flexibility to build exactly what you need at SMB-friendly pricing." (Kimi K2, AI IT agents)

## And against it

- "Open-source like Rasa/Botpress suits chatbots, not traffic protection." (Grok 4.1 Fast, Bot management)

## In its own words

What Botpress's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The enterprise-grade AI agent platform for customer support (https://botpress.com/)
- For: customer support (https://botpress.com/)
- Price stated: No per-seat cost. (https://botpress.com/)
- Starting price: 0 (https://botpress.com/)
- Free plan or trial: Free tier available (https://botpress.com/)
- Certifications: SOC 2 compliant, SOC II certified, GDPR compliant, penetration tested by KPMG, Certified Partner, Premier
- Customers named: Super Dispatch, HOSTIFAI, WAIVER GROUP, EXTENDLY, Fromages d'ici, 24hassistance, myProtectify, ASISPO

## What it publishes

Every page botpress.com exposes, read 2026-09-29: 5264 addresses. By kind, pages and the last 90 days:

- blog: 406 pages, 33 in the last 90 days, latest 2026-09-22
- case study: 28 pages, 26 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 31 pages, 0 in the last 90 days, latest 2026-01-15
- comparison: 57 pages, 33 in the last 90 days, latest 2026-09-09
- glossary or explainer: 137 pages, 0 in the last 90 days, latest 2026-01-16
- Recent: 2026-09-23 case study: How 24hassistance increased NPS by 129%, cut AI costs in half, and automated 87% of support queries https://botpress.com/customers/24hassistance
- Recent: 2026-09-23 case study: 24hassistance https://botpress.com/ar/customers/24hassistance
- Recent: 2026-09-22 blog: How to Add an AI Chatbot to a Website https://botpress.com/blog/ai-chatbot-for-website
- Recent: 2026-09-22 blog: Ai chatbot for website https://botpress.com/ar/blog/ai-chatbot-for-website
- Recent: 2026-09-20 blog: The 10 Best AI Agents for Customer Support in 2026 https://botpress.com/blog/ai-agent-customer-support
- Recent: 2026-09-20 blog: Top 5 Chatbots for Hubspot CRM https://botpress.com/blog/hubspot-chatbot

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.