# BMC Helix / Remedy: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 12 models. Page: https://it-ai-index.com/vendors/bmc-helix-remedy/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT asset management | 0% | 60 | 100% | 2 |
| IT service management | 0% | 43 | 100% | 1 |

## And against it

- "multiple user reports in the results describe glitches, difficult upgrades, and advice to steer clear, so this is the clearest “caution” candidate" (Perplexity Sonar, ITSM)
- "Described as "the worst pile I've ever had the misfortune of working on" due to maintenance burden" (Kimi K2, ITAM)
- "BMC is a legacy giant. Many users complain about dated, clunky interfaces and a steep learning curve" (Gemini 3.5 Flash, ITAM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.