# Aisera alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 229 of the 252 answers in the 1 category where Aisera holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/aisera/alternatives/

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 21
- Freshdesk: 14
- Intercom Fin: 9
- Moveworks: 8
- Workativ: 7
- Siit: 6

## AI IT support agents

**Small business**: 84 of 84 answers did not name Aisera.

- Freshdesk: first choice in 11 of those 84
- Workativ: first choice in 7 of those 84
- Intercom Fin: first choice in 6 of those 84
- Siit: first choice in 6 of those 84
- Helply: first choice in 4 of those 84
- eesel AI: first choice in 4 of those 84
- Atera: first choice in 3 of those 84
- Risotto: first choice in 3 of those 84

**Mid-market**: 76 of 84 answers did not name Aisera (Aisera is #7 of 8 at 0%).

- Freshservice: first choice in 5 of those 76
- Freshservice with Freddy AI: first choice in 5 of those 76
- Zendesk AI Agents: first choice in 4 of those 76
- Freshdesk: first choice in 3 of those 76
- Intercom Fin: first choice in 3 of those 76
- Zoho Desk: first choice in 3 of those 76
- Botpress: first choice in 2 of those 76
- Freshservice with Freddy AI Agent: first choice in 2 of those 76

**Enterprise**: 69 of 84 answers did not name Aisera (Aisera is #5 of 6 at 2%).

- ServiceNow Now Assist: first choice in 21 of those 69
- Moveworks: first choice in 8 of those 69
- Microsoft Copilot Studio: first choice in 3 of those 69
- Zendesk AI Agents: first choice in 2 of those 69
- Aisera System of AI Agents / Aisera AI Service Desk: first choice in 1 of those 69
- Atomicwork: first choice in 1 of those 69
- Console: first choice in 1 of those 69
- Decagon: first choice in 1 of those 69

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.