# Air Canada's chatbot: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/air-canada-s-chatbot/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 115 | 100% | 1 |

## And against it

- "Air Canada's chatbot in 2024 fabricated a non-existent bereavement fare policy, leading to legal liability" (Qwen 3.7 Flash, AI IT agents)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.