# Video conferencing for enterprise buyers: what AI models recommend, October 2026

IT AI Recommendation Index, October 2026 Edition. Asked as "video conferencing platform" and as "video meeting software", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories. Page: https://it-ai-index.com/operations/video-conferencing/enterprise/

**Standing:** Microsoft leads with 57% of first choices; verdict clear leader. 53 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | Microsoft | 57% | 4% | 69 |
| 2 | Zoom Workplace | 23% | 22% | 72 |
| 3 | Cisco Webex | 13% | 13% | 55 |
| 4 | WebEx | 8% | 15% | 13 |
| 5 | Google Meet | 0% | 22% | 45 |
| 6 | TrueConf | 0% | 15% | 13 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Microsoft, Zoom Workplace; alternatives Cisco Webex, Google Meet
- GPT-5.4 mini: Microsoft; alternatives Cisco Webex, Google Meet, Zoom Workplace
- Gemini 3.5 Flash: Microsoft, Zoom Workplace; alternatives Cisco Webex, Google Meet
- Perplexity Sonar: Cisco Webex; alternatives Microsoft, Zoom Workplace
- Grok 4.1 Fast: Cisco Webex, Microsoft; alternatives RingCentral, Zoom Workplace
- Mistral Small: WebEx, Zoom Workplace
- DeepSeek V4 Flash: Cisco Webex, Microsoft; alternatives Zoom Workplace
- Llama 4 Maverick: WebEx; alternatives Google Meet, Zoom Workplace
- Qwen 3.7 Flash: Cisco Webex; alternatives Google Workspace, Microsoft, Zoom One
- Kimi K2: Cisco Webex; alternatives Microsoft, Zoom Workplace
- GLM 4.7 FlashX: Microsoft; alternatives Cisco Webex, Google Meet, Lifesize, Zoom Workplace
- MiniMax M2.5: WebEx, Zoom Workplace; alternatives Google Meet, Microsoft
- GPT-6 Luna: Zoom Workplace; alternatives Google Meet, Microsoft
- Muse Glimmer 30B: Zoom Workplace; alternatives Cisco Webex, Microsoft

## Sources the answers cite

73 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- trueconf.com: 46 answers, 77 citations
- uk.pcmag.com: 26 answers, 31 citations
- jabra.com: 26 answers, 26 citations
- getvoip.com: 24 answers, 25 citations
- viasocket.com: 23 answers, 32 citations
- pcmag.com: 22 answers, 22 citations
- webex.com: 21 answers, 23 citations
- guideflow.com: 20 answers, 20 citations

Pages named in the most answers:

- https://jabra.com/discover/hybrid-meeting-solutions/video-conferencing-platforms (26 answers)
- https://pcmag.com/picks/the-best-video-conferencing-software (21 answers)
- https://guideflow.com/blog/video-conferencing-software-teams (20 answers)
- https://getvoip.com/web-conferencing (19 answers)
- https://trueconf.com/blog/reviews-comparisons/video-conferencing-software (19 answers)
- https://uk.pcmag.com/video-conferencing-software/9067/the-best-video-conferencing-software (17 answers)
- https://trueconf.com/blog/reviews-comparisons/enterprise-meeting-software (16 answers)
- https://ringcentral.com/us/en/blog/video-conferencing-software (14 answers)
- https://uk.pcmag.com/cloud-services/9067/the-best-video-conferencing-software (14 answers)
- https://forbes.com/advisor/business/software/best-video-conferencing-software (12 answers)

## Warned against

- Zoom Workplace: 16 of 72 labels negative. "Do not use Zoom; use air-gapped or on-premises platform" (Muse Glimmer 30B, negative prompt)
- Google Meet: 10 of 45 labels negative. "Approach with caution for financial, legal, or healthcare data unless you verify Workspace Enterprise compliance certifications" (DeepSeek V4 Flash, negative prompt)
- Skype for Business: 5 of 5 labels negative. "Why to avoid: After October 2026, Microsoft will issue zero security patches, bug fixes, or technical support for Skype for Business." (Gemini 3.5 Flash, negative prompt)
- Cisco Webex: 7 of 55 labels negative. "Avoid Webex if cost predictability is your top priority, as its complex, negotiated pricing can lead to significant budget overruns." (Claude Haiku 4.5, budget prompt)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.