# TeamViewer vs ConnectWise ScreenConnect: which do AI models recommend for remote support, October 2026

IT AI Recommendation Index, October 2026 Edition, Remote support and remote access. Two of fourteen models named TeamViewer first on the direct prompt; three named ConnectWise ScreenConnect. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/teamviewer-vs-connectwise-screenconnect/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| TeamViewer | 19% | #2 of 10 | 32% | 57 | 14 of 14 |
| ConnectWise ScreenConnect | 9% | #4 of 10 | 25% | 36 | 13 of 14 |

## The direct prompt, model by model

- GLM 4.7 FlashX: teamviewer first (first choices: TeamViewer) (alternatives: AnyDesk, NinjaOne, Zoho Assist)
- Muse Glimmer 30B: teamviewer first (first choices: TeamViewer) (alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist)
- Gemini 3.5 Flash: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, Splashtop Remote Support)
- Grok 4.1 Fast: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer)
- GPT-6 Luna: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist)
- GPT-5.4 mini: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, TeamViewer)
- Mistral Small: neither first, one named (first choices: BeyondTrust Remote Support, NinjaOne) (alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist)
- DeepSeek V4 Flash: neither first, one named (first choices: Splashtop Remote Support) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect)
- Qwen 3.7 Flash: neither first, one named (first choices: Zoho Assist) (alternatives: ConnectWise ScreenConnect, Splashtop Business Remote)
- Kimi K2: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist)
- Claude Haiku 4.5: neither named
- Perplexity Sonar: neither named (first choices: Splashtop Remote Support) (alternatives: LogMeIn Rescue)
- Llama 4 Maverick: neither named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, LogMeIn Rescue)
- MiniMax M2.5: neither named (first choices: RemotePC, Splashtop Remote Support) (alternatives: BeyondTrust Remote Support)

## What the models said about TeamViewer

- "Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks" (Claude Haiku 4.5, negative prompt, hard negative)
- "This tool has a history of security issues... Many IT professionals and organizations now avoid it" (Mistral Small, negative prompt, hard negative)
- "You may see mentions of TeamViewer as a "free" option. Avoid this for commercial use." (Qwen 3.7 Flash, budget prompt, hard negative)
- "For a balanced, feature‑rich solution: Choose TeamViewer if you want a single platform with device management, ITSM integrations, and broad platform support." (GLM 4.7 FlashX, direct prompt, first choice)
- "Stick to well-known, established remote support solutions from reputable vendors like TeamViewer, AnyDesk, Splashtop, or similar." (MiniMax M2.5, negative prompt, first choice)
- "If you need deep management: Choose TeamViewer if you need to manage assets, patches, and security alongside remote control." (Qwen 3.7 Flash, comparative prompt, first choice)

## What the models said about ConnectWise ScreenConnect

- "Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited" (Kimi K2, negative prompt, hard negative)
- "Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag." (Grok 4.1 Fast, negative prompt, hard negative)
- "Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility" (Grok 4.1 Fast, direct prompt, first choice)
- "Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections" (Gemini 3.5 Flash, scale prompt, first choice)
- "For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability." (Kimi K2, scale prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.