# Splashtop Remote Support vs Zoho Assist: which do AI models recommend for remote support, October 2026

IT AI Recommendation Index, October 2026 Edition, Remote support and remote access. Three of fourteen models named Splashtop Remote Support first on the direct prompt; one named Zoho Assist. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/splashtop-remote-support-vs-zoho-assist/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Splashtop Remote Support | 23% | #1 of 10 | 2% | 52 | 14 of 14 |
| Zoho Assist | 18% | #3 of 10 | 2% | 42 | 14 of 14 |

## The direct prompt, model by model

- Perplexity Sonar: splashtop remote support first (first choices: Splashtop Remote Support) (alternatives: LogMeIn Rescue)
- DeepSeek V4 Flash: splashtop remote support first (first choices: Splashtop Remote Support) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect)
- MiniMax M2.5: splashtop remote support first (first choices: RemotePC, Splashtop Remote Support) (alternatives: BeyondTrust Remote Support)
- Qwen 3.7 Flash: zoho assist first (first choices: Zoho Assist) (alternatives: ConnectWise ScreenConnect, Splashtop Business Remote)
- Gemini 3.5 Flash: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, Splashtop Remote Support)
- Grok 4.1 Fast: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer)
- Mistral Small: neither first, one named (first choices: BeyondTrust Remote Support, NinjaOne) (alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist)
- Kimi K2: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist)
- GLM 4.7 FlashX: neither first, one named (first choices: TeamViewer) (alternatives: AnyDesk, NinjaOne, Zoho Assist)
- GPT-6 Luna: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist)
- Muse Glimmer 30B: neither first, one named (first choices: TeamViewer) (alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist)
- Claude Haiku 4.5: neither named
- GPT-5.4 mini: neither named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, TeamViewer)
- Llama 4 Maverick: neither named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, LogMeIn Rescue)

## What the models said about Splashtop Remote Support

- "Frequently targeted in enterprise phishing campaigns." (Qwen 3.7 Flash, negative prompt, hard negative)
- "For secure alternatives, many organizations now prefer Splashtop, NinjaRMM, or enterprise-focused solutions like RemoteCall" (Mistral Small, negative prompt, first choice)
- "If you want the best balance of Price/Performance (and mostly support internal staff): Go with Splashtop Business." (Qwen 3.7 Flash, paraphrase prompt, first choice)
- "Some alternative remote support tools that are considered to be good options include Splashtop and ScreenMeet." (Llama 4 Maverick, negative prompt, first choice)

## What the models said about Zoho Assist

- "better for smaller or cost-sensitive teams than for a fully scaled mid-market stack" (GPT-5.4 mini, direct prompt, soft negative)
- "Zoho Assist is frequently recommended as one of the best remote support tools. It offers a free version that is genuinely functional" (Mistral Small, budget prompt, first choice)
- "Best All-Rounder: Zoho Assist ... Start with a trial of Zoho Assist for a user-friendly, cost-effective solution." (Qwen 3.7 Flash, direct prompt, first choice)
- "Best overall Zoho Assist - Best balance of performance, pricing, scalability, and integrations for IT teams." (Muse Glimmer 30B, comparative prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.