# Splashtop Remote Support vs ConnectWise ScreenConnect: which do AI models recommend for remote support, October 2026

IT AI Recommendation Index, October 2026 Edition, Remote support and remote access. Three of fourteen models named Splashtop Remote Support first on the direct prompt; three named ConnectWise ScreenConnect. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/splashtop-remote-support-vs-connectwise-screenconnect/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Splashtop Remote Support | 23% | #1 of 10 | 2% | 52 | 14 of 14 |
| ConnectWise ScreenConnect | 9% | #4 of 10 | 25% | 36 | 13 of 14 |

## The direct prompt, model by model

- Perplexity Sonar: splashtop remote support first (first choices: Splashtop Remote Support) (alternatives: LogMeIn Rescue)
- DeepSeek V4 Flash: splashtop remote support first (first choices: Splashtop Remote Support) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect)
- MiniMax M2.5: splashtop remote support first (first choices: RemotePC, Splashtop Remote Support) (alternatives: BeyondTrust Remote Support)
- Gemini 3.5 Flash: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, Splashtop Remote Support)
- Grok 4.1 Fast: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer)
- GPT-6 Luna: connectwise screenconnect first (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist)
- Mistral Small: neither first, one named (first choices: BeyondTrust Remote Support, NinjaOne) (alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist)
- Qwen 3.7 Flash: neither first, one named (first choices: Zoho Assist) (alternatives: ConnectWise ScreenConnect, Splashtop Business Remote)
- Kimi K2: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist)
- Muse Glimmer 30B: neither first, one named (first choices: TeamViewer) (alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist)
- Claude Haiku 4.5: neither named
- GPT-5.4 mini: neither named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, TeamViewer)
- Llama 4 Maverick: neither named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, LogMeIn Rescue)
- GLM 4.7 FlashX: neither named (first choices: TeamViewer) (alternatives: AnyDesk, NinjaOne, Zoho Assist)

## What the models said about Splashtop Remote Support

- "Frequently targeted in enterprise phishing campaigns." (Qwen 3.7 Flash, negative prompt, hard negative)
- "For secure alternatives, many organizations now prefer Splashtop, NinjaRMM, or enterprise-focused solutions like RemoteCall" (Mistral Small, negative prompt, first choice)
- "If you want the best balance of Price/Performance (and mostly support internal staff): Go with Splashtop Business." (Qwen 3.7 Flash, paraphrase prompt, first choice)
- "Some alternative remote support tools that are considered to be good options include Splashtop and ScreenMeet." (Llama 4 Maverick, negative prompt, first choice)

## What the models said about ConnectWise ScreenConnect

- "Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited" (Kimi K2, negative prompt, hard negative)
- "Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag." (Grok 4.1 Fast, negative prompt, hard negative)
- "Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility" (Grok 4.1 Fast, direct prompt, first choice)
- "Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections" (Gemini 3.5 Flash, scale prompt, first choice)
- "For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability." (Kimi K2, scale prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.