# Remote support and remote access: what AI models recommend, October 2026

IT AI Recommendation Index, October 2026 Edition. Asked as "remote support tool" and as "remote desktop software", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/

**Standing:** Splashtop Remote Support leads with 23% of first choices; verdict contested. 57 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | Splashtop Remote Support | 23% | 2% | 52 |
| 2 | TeamViewer | 19% | 32% | 57 |
| 3 | Zoho Assist | 18% | 2% | 42 |
| 4 | ConnectWise ScreenConnect | 9% | 25% | 36 |
| 5 | NinjaOne | 9% | 0% | 15 |
| 6 | RemotePC | 5% | 8% | 13 |
| 7 | BeyondTrust Remote Support | 4% | 3% | 29 |
| 8 | Chrome Remote Desktop | 4% | 44% | 16 |
| 9 | AnyDesk | 0% | 22% | 51 |
| 10 | LogMeIn Rescue | 0% | 31% | 13 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: no first choice
- GPT-5.4 mini: NinjaOne; alternatives BeyondTrust Remote Support, TeamViewer
- Gemini 3.5 Flash: ConnectWise ScreenConnect; alternatives BeyondTrust Remote Support, Splashtop Remote Support
- Perplexity Sonar: Splashtop Remote Support; alternatives LogMeIn Rescue
- Grok 4.1 Fast: ConnectWise ScreenConnect; alternatives BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
- Mistral Small: BeyondTrust Remote Support, NinjaOne; alternatives ConnectWise ScreenConnect, RemotePC, Zoho Assist
- DeepSeek V4 Flash: Splashtop Remote Support; alternatives BeyondTrust Remote Support, ConnectWise ScreenConnect
- Llama 4 Maverick: NinjaOne; alternatives BeyondTrust Remote Support, LogMeIn Rescue
- Qwen 3.7 Flash: Zoho Assist; alternatives ConnectWise ScreenConnect, Splashtop Business Remote
- Kimi K2: NinjaOne; alternatives BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
- GLM 4.7 FlashX: TeamViewer; alternatives AnyDesk, NinjaOne, Zoho Assist
- MiniMax M2.5: RemotePC, Splashtop Remote Support; alternatives BeyondTrust Remote Support
- GPT-6 Luna: ConnectWise ScreenConnect; alternatives BeyondTrust Remote Support, NinjaOne, Zoho Assist
- Muse Glimmer 30B: TeamViewer; alternatives AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue

## Sources the answers cite

71 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- teamviewer.com: 33 answers, 67 citations
- splashtop.com: 31 answers, 56 citations
- g2.com: 31 answers, 48 citations
- guideflow.com: 31 answers, 37 citations
- learn.g2.com: 30 answers, 38 citations
- zoho.com: 28 answers, 44 citations
- dnsstuff.com: 24 answers, 29 citations
- realvnc.com: 23 answers, 23 citations

Pages named in the most answers:

- https://guideflow.com/blog/remote-support-software (26 answers)
- https://zoho.com/assist/articles/top-remote-support-software-for-it-teams.html (21 answers)
- https://dnsstuff.com/remote-support-software (20 answers)
- https://learn.g2.com/best-remote-support-software (20 answers)
- https://spiceworks.com/tech/tech-general/articles/best-remote-support-tools (20 answers)
- https://financesonline.com/c/remote-support-software (18 answers)
- https://teamviewer.com/en-us/special/top-10-remote-desktop-software-solutions (14 answers)
- https://g2.com/software/remote-support (13 answers)
- https://realvnc.com/en/blog/best-remote-support-solutions (13 answers)
- https://solutions.trustradius.com/buyer-blog/best-mid-sized-remote-desktop-software (13 answers)

## Warned against

- TeamViewer: 18 of 57 labels negative. "Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks... TeamViewer became a launchpad for LockBit 3.0 ransomware attacks" (Claude Haiku 4.5, negative prompt)
- AnyDesk: 11 of 51 labels negative. "Consumer tools like TeamViewer, AnyDesk, or Chrome Remote Desktop present risks" (Claude Haiku 4.5, negative prompt)
- ConnectWise ScreenConnect: 9 of 36 labels negative. "Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited" (Kimi K2, negative prompt)
- Chrome Remote Desktop: 7 of 16 labels negative. "ITPro says these free tools should be avoided in a business environment because they are "impossible to manage and audit."" (Perplexity Sonar, negative prompt)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.