# Remote support and remote access for enterprise buyers: what AI models recommend, October 2026

IT AI Recommendation Index, October 2026 Edition. Asked as "remote support tool" and as "remote desktop software", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/enterprise/

**Standing:** Splashtop Remote Support leads with 27% of first choices; verdict contested. 55 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | Splashtop Remote Support | 27% | 4% | 52 |
| 2 | BeyondTrust Remote Support | 25% | 9% | 46 |
| 3 | TeamViewer | 9% | 49% | 43 |
| 4 | LogMeIn Rescue | 5% | 14% | 28 |
| 5 | TeamViewer Tensor | 5% | 16% | 25 |
| 6 | ConnectWise ScreenConnect | 2% | 19% | 32 |
| 7 | Zoho Assist | 2% | 10% | 21 |
| 8 | AnyDesk | 0% | 45% | 31 |
| 9 | LogMeIn | 0% | 80% | 10 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: TeamViewer; alternatives BeyondTrust Remote Support, LogMeIn Rescue, Splashtop Remote Support, TeamViewer Tensor
- GPT-5.4 mini: TeamViewer ONE, TeamViewer Tensor; alternatives LogMeIn Rescue, Splashtop Remote Support
- Gemini 3.5 Flash: BeyondTrust Remote Support; alternatives ConnectWise ScreenConnect, ScreenMeet, Splashtop Remote Support, TeamViewer Tensor
- Perplexity Sonar: BeyondTrust Remote Support; alternatives Splashtop Remote Support, TeamViewer, Zoho Assist
- Grok 4.1 Fast: TeamViewer; alternatives BeyondTrust Remote Support, LogMeIn Rescue
- Mistral Small: BeyondTrust Remote Support; alternatives Goverlan Reach, LogMeIn Rescue
- DeepSeek V4 Flash: BeyondTrust Remote Support; alternatives ConnectWise ScreenConnect, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
- Llama 4 Maverick: BeyondTrust Remote Support; alternatives LogMeIn Rescue, Zendesk
- Qwen 3.7 Flash: TeamViewer; alternatives AnyDesk, BeyondTrust Remote Support, LogMeIn, Splashtop Remote Support
- Kimi K2: LogMeIn Rescue; alternatives BeyondTrust Remote Support, ConnectWise ScreenConnect, TeamViewer Tensor
- GLM 4.7 FlashX: BeyondTrust Remote Support, Zoho Assist; alternatives AnyDesk, Splashtop Remote Support, TeamViewer
- MiniMax M2.5: no first choice
- GPT-6 Luna: BeyondTrust Remote Support; alternatives TeamViewer Tensor
- Muse Glimmer 30B: BeyondTrust Remote Support; alternatives LogMeIn Rescue, RemoteUtilities, Splashtop Business Access / Splashtop Remote Support, TeamViewer Tensor

## Sources the answers cite

78 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- splashtop.com: 46 answers, 93 citations
- teamviewer.com: 45 answers, 87 citations
- screenmeet.com: 35 answers, 58 citations
- logmein.com: 34 answers, 43 citations
- guideflow.com: 33 answers, 40 citations
- realvnc.com: 24 answers, 30 citations
- zoho.com: 23 answers, 33 citations
- g2.com: 20 answers, 40 citations

Pages named in the most answers:

- https://guideflow.com/blog/remote-support-software (30 answers)
- https://logmein.com/blog/best-remote-it-support-software (27 answers)
- https://screenmeet.com/blog/remote-support-software (26 answers)
- https://dnsstuff.com/remote-support-software (20 answers)
- https://zoho.com/assist/articles/top-remote-support-software-for-it-teams.html (20 answers)
- https://computerworld.com/article/1619135/remote-it-support-software-enterprise-buyers-guide.html (16 answers)
- https://teamviewer.com/en-us/special/top-10-remote-desktop-software-solutions (16 answers)
- https://realvnc.com/en/blog/best-remote-support-solutions (15 answers)
- https://expertinsights.com/it-management/the-top-remote-desktop-software-for-it-teams (13 answers)
- https://splashtop.com/blog/best-remote-support-software (13 answers)

## Warned against

- TeamViewer: 21 of 43 labels negative. "multiple sources flag concerns about security reputation, consumer-grade design, commercial friction, and the fact that it often operates outside enterprise governance boundaries" (Perplexity Sonar, negative prompt)
- AnyDesk: 14 of 31 labels negative. "Commonly exploited in ransomware/malware campaigns due to its lightweight design and prevalence" (Grok 4.1 Fast, negative prompt)
- LogMeIn: 8 of 10 labels negative. "notoriously difficult to renegotiate and suffered from aggressive price hikes, prompting many Fortune 500 companies to migrate away from them" (Qwen 3.7 Flash, negative prompt)
- ConnectWise ScreenConnect: 6 of 32 labels negative. "avoid self-hosting unless you have a dedicated security team capable of patching critical vulnerabilities within hours of disclosure" (Gemini 3.5 Flash, negative prompt)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.