# BeyondTrust Remote Support vs Chrome Remote Desktop: which do AI models recommend for remote support, October 2026

IT AI Recommendation Index, October 2026 Edition, Remote support and remote access. One of fourteen models named BeyondTrust Remote Support first on the direct prompt; zero named Chrome Remote Desktop. Page: https://it-ai-index.com/operations/remote-support-and-remote-access/beyondtrust-remote-support-vs-chrome-remote-desktop/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| BeyondTrust Remote Support | 4% | #7 of 10 | 3% | 29 | 12 of 14 |
| Chrome Remote Desktop | 4% | #8 of 10 | 44% | 16 | 10 of 14 |

## The direct prompt, model by model

- Mistral Small: beyondtrust remote support first (first choices: BeyondTrust Remote Support, NinjaOne) (alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist)
- GPT-5.4 mini: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, TeamViewer)
- Gemini 3.5 Flash: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, Splashtop Remote Support)
- Grok 4.1 Fast: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer)
- DeepSeek V4 Flash: neither first, one named (first choices: Splashtop Remote Support) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect)
- Llama 4 Maverick: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, LogMeIn Rescue)
- Kimi K2: neither first, one named (first choices: NinjaOne) (alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist)
- MiniMax M2.5: neither first, one named (first choices: RemotePC, Splashtop Remote Support) (alternatives: BeyondTrust Remote Support)
- GPT-6 Luna: neither first, one named (first choices: ConnectWise ScreenConnect) (alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist)
- Muse Glimmer 30B: neither first, one named (first choices: TeamViewer) (alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist)
- Claude Haiku 4.5: neither named
- Perplexity Sonar: neither named (first choices: Splashtop Remote Support) (alternatives: LogMeIn Rescue)
- Qwen 3.7 Flash: neither named (first choices: Zoho Assist) (alternatives: ConnectWise ScreenConnect, Splashtop Business Remote)
- GLM 4.7 FlashX: neither named (first choices: TeamViewer) (alternatives: AnyDesk, NinjaOne, Zoho Assist)

## What the models said about BeyondTrust Remote Support

- "Recent SaaS-side incident requires higher due diligence" (Kimi K2, negative prompt, soft negative)
- "NinjaOne and BeyondTrust are top choices due to their scalability, security, and feature sets tailored for business environments" (Mistral Small, direct prompt, first choice)
- "The "Standard" Enterprise Choice (Best All-Rounder)
Vendor: BeyondTrust (formerly Bomgar) or TeamViewer Professional" (Qwen 3.7 Flash, scale prompt, first choice)
- "Best overall enterprise option: TeamViewer or BeyondTrust." (GPT-5.4 mini, comparative prompt, first choice)

## What the models said about Chrome Remote Desktop

- "ITPro says these free tools should be avoided in a business environment because they are "impossible to manage and audit."" (Perplexity Sonar, negative prompt, hard negative)
- "not suitable for business environments as they are difficult to manage and audit" (Llama 4 Maverick, negative prompt, hard negative)
- "Sometimes used to trick users into lowering security settings in their browser." (Qwen 3.7 Flash, negative prompt, hard negative)
- "I'd suggest starting with Chrome Remote Desktop or Windows Quick Assist if you're primarily supporting internal users" (Claude Haiku 4.5, budget prompt, first choice)
- "Start with RustDesk or Chrome Remote Desktop — both are genuinely free for business use." (Kimi K2, budget prompt, first choice)
- "Chrome Remote Desktop is the easiest free option for helping someone or reaching your own computer." (Muse Glimmer 30B, budget prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.