# Remote monitoring and management: what AI models recommend, September 2026

IT AI Recommendation Index, September 2026 Edition. Asked as "RMM platform" and as "remote monitoring and management tool for managed service providers", six framings each, to twelve models with search on, on behalf of a mid-market B2B company. Page: https://it-ai-index.com/operations/remote-monitoring-and-management/

**Standing:** NinjaOne leads with 50% of first choices; verdict clear leader. 46 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| # | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | NinjaOne | 50% | 9% | 56 |
| 2 | Syncro | 13% | 7% | 44 |
| 3 | Action1 | 11% | 9% | 11 |
| 4 | Atera | 7% | 10% | 51 |
| 5 | ConnectWise RMM | 4% | 40% | 25 |
| 6 | SuperOps | 2% | 0% | 20 |
| 7 | ManageEngine Endpoint Central | 2% | 0% | 10 |
| 8 | N-able N-sight | 2% | 27% | 11 |
| 9 | N-able N-central | 0% | 17% | 18 |
| 10 | ConnectWise Automate | 0% | 25% | 12 |
| 11 | Datto RMM | 0% | 39% | 33 |
| 12 | Kaseya VSA | 0% | 82% | 11 |

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: NinjaOne; alternatives LogMeIn Resolve, ManageEngine RMM+, N-able N-central
- GPT-5.4 mini: NinjaOne; alternatives ConnectWise RMM, Datto RMM
- Gemini 3.5 Flash: NinjaOne; alternatives Atera, Datto RMM, N-able N-central, SuperOps
- Perplexity Sonar: NinjaOne; alternatives Atera, N-able N-central
- Grok 4.1 Fast: NinjaOne; alternatives Atera, ConnectWise RMM, Datto RMM, N-able N-central
- Mistral Small: NinjaOne; alternatives Atera, Syncro
- DeepSeek V4 Flash: NinjaOne; alternatives Atera, SuperOps, Syncro
- Llama 4 Maverick: ConnectWise RMM; alternatives N-able N-sight, SuperOps
- Qwen 3.7 Flash: NinjaOne; alternatives Auvik, ConnectWise Automate, Microsoft Defender for Endpoint, N-able N-sight
- Kimi K2: NinjaOne; alternatives Atera, ManageEngine RMM Central, N-able N-central, SuperOps
- GLM 4.7 FlashX: NinjaOne; alternatives Atera, ConnectWise RMM, N-able N-central, Syncro
- MiniMax M2.5: NinjaOne; alternatives Atera, N-able N-central, SuperOps

## Sources the answers cite

65 of 72 answers came back with a source list, from 12 of 12 models. Sites named in the most answers:

- syncrosecure.com: 39 answers, 51 citations
- aimultiple.com: 31 answers, 38 citations
- superops.com: 30 answers, 32 citations
- learn.g2.com: 28 answers, 28 citations
- ninjaone.com: 22 answers, 23 citations
- connectwise.com: 21 answers, 28 citations
- comparitech.com: 20 answers, 20 citations
- gbhackers.com: 20 answers, 20 citations

Pages named in the most answers:

- https://syncrosecure.com/blog/best-rmm-software (36 answers)
- https://aimultiple.com/rmm-software (31 answers)
- https://superops.com/best-rmm-software-and-tools (29 answers)
- https://learn.g2.com/best-rmm-software (28 answers)
- https://gbhackers.com/best-rmm-platforms-for-msps-a-complete-comparison-guide (20 answers)
- https://comparitech.com/net-admin/rmm-software-and-tools (19 answers)
- https://expertinsights.com/it-management/the-top-rmm-solutions-for-msps (17 answers)
- https://ninjaone.com/blog/best-rmm-software (17 answers)
- https://mspcompared.com/best/rmm (14 answers)
- https://connectwise.com/blog/best-msp-rmm-software (13 answers)

## Warned against

- SimpleHelp: 9 of 9 labels negative. "specifically called out in 2026 alternatives coverage for CVE-2024-57726/57727/57728, which were exploited in 2025 by Medusa and DragonForce operators" (Perplexity Sonar, negative prompt)
- Datto RMM: 13 of 33 labels negative. "Datto / CentraStage / other Kaseya-linked tooling — cited in community warnings and commonly treated with caution because of the broader Kaseya/Datto ecosystem risk profile" (Perplexity Sonar, negative prompt)
- ConnectWise ScreenConnect: 8 of 8 labels negative. "The platforms I would put in the highest-caution bucket are: - ConnectWise ScreenConnect / ConnectWise RMM — repeatedly appears in attack reporting" (Perplexity Sonar, negative prompt)
- ConnectWise RMM: 10 of 25 labels negative. "Platforms to Avoid Based on Usability & Vendor Lock-in ... it has a 1-star reputation on Reddit due to being difficult to use and inconsistent." (DeepSeek V4 Flash, negative prompt)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.