# IT Glue vs GitBook: which do AI models recommend for IT documentation, October 2026

IT AI Recommendation Index, October 2026 Edition, IT documentation. One of fourteen models named IT Glue first on the direct prompt; one named GitBook. Page: https://it-ai-index.com/operations/it-documentation/it-glue-vs-gitbook/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| IT Glue | 4% | #6 of 10 | 21% | 38 | 13 of 14 |
| GitBook | 2% | #7 of 10 | 10% | 21 | 11 of 14 |

## The direct prompt, model by model

- GPT-5.4 mini: it glue first (first choices: IT Glue) (alternatives: Confluence, Document360)
- GLM 4.7 FlashX: gitbook first (first choices: Confluence, GitBook) (alternatives: Document360, NinjaOne Documentation, ONES Wiki)
- DeepSeek V4 Flash: neither first, one named (first choices: Confluence, Hudu) (alternatives: Document360, GitBook, Notion)
- Kimi K2: neither first, one named (first choices: Hudu) (alternatives: IT Glue, NinjaOne Documentation)
- GPT-6 Luna: neither first, one named (first choices: Hudu) (alternatives: Confluence, IT Glue)
- Muse Glimmer 30B: neither first, one named (first choices: Document360) (alternatives: Freshservice, GitBook)
- Claude Haiku 4.5: neither named (first choices: Document360) (alternatives: Confluence, Hudu, Tango)
- Gemini 3.5 Flash: neither named (first choices: Hudu) (alternatives: Atlassian Confluence, BookStack, Scribe, Tango)
- Perplexity Sonar: neither named (first choices: Document360) (alternatives: Confluence, ONES Wiki)
- Grok 4.1 Fast: neither named (first choices: Confluence) (alternatives: ClickUp Docs, Notion)
- Mistral Small: neither named (first choices: Document360, Notion) (alternatives: Atera, Microsoft SharePoint)
- Llama 4 Maverick: neither named (first choices: Document360) (alternatives: Bit.ai, Notion)
- Qwen 3.7 Flash: neither named (first choices: Confluence) (alternatives: Document360, Notion)
- MiniMax M2.5: neither named (first choices: ClickHelp, Document360) (alternatives: Knowmax, NinjaOne Documentation, Notion)

## What the models said about IT Glue

- "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, negative prompt, hard negative)
- "Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight." (Grok 4.1 Fast, budget prompt, hard negative)
- "IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation." (Gemini 3.5 Flash, paraphrase prompt, soft negative)
- "If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often." (GPT-5.4 mini, direct prompt, first choice)
- "Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration" (Kimi K2, comparative prompt, first choice)
- "I'd recommend IT Glue as the top IT knowledge and asset documentation tool." (Grok 4.1 Fast, paraphrase prompt, first choice)

## What the models said about GitBook

- "General Cloud Wikis (GitBook, Notion, etc.) ... Data lock-in: Proprietary formats that make migration difficult" (Kimi K2, negative prompt, soft negative)
- "usually more oriented toward publishable documentation than general internal IT documentation" (Perplexity Sonar, budget prompt, soft negative)
- "Confluence + Atlassian Marketplace or GitBook are the top two choices" (GLM 4.7 FlashX, direct prompt, first choice)
- "GitBook best for developer documentation and API references." (Muse Glimmer 30B, comparative prompt, first choice)
- "Confluence, Notion, or GitBook | If your IT team behaves like a DevOps team." (Gemini 3.5 Flash, scale prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.