# Document360 vs IT Glue: which do AI models recommend for IT documentation, October 2026

IT AI Recommendation Index, October 2026 Edition, IT documentation. Six of fourteen models named Document360 first on the direct prompt; one named IT Glue. Page: https://it-ai-index.com/operations/it-documentation/document360-vs-it-glue/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Document360 | 15% | #3 of 10 | 3% | 35 | 13 of 14 |
| IT Glue | 4% | #6 of 10 | 21% | 38 | 13 of 14 |

## The direct prompt, model by model

- Claude Haiku 4.5: document360 first (first choices: Document360) (alternatives: Confluence, Hudu, Tango)
- Perplexity Sonar: document360 first (first choices: Document360) (alternatives: Confluence, ONES Wiki)
- Mistral Small: document360 first (first choices: Document360, Notion) (alternatives: Atera, Microsoft SharePoint)
- Llama 4 Maverick: document360 first (first choices: Document360) (alternatives: Bit.ai, Notion)
- MiniMax M2.5: document360 first (first choices: ClickHelp, Document360) (alternatives: Knowmax, NinjaOne Documentation, Notion)
- Muse Glimmer 30B: document360 first (first choices: Document360) (alternatives: Freshservice, GitBook)
- GPT-5.4 mini: it glue first (first choices: IT Glue) (alternatives: Confluence, Document360)
- DeepSeek V4 Flash: neither first, one named (first choices: Confluence, Hudu) (alternatives: Document360, GitBook, Notion)
- Qwen 3.7 Flash: neither first, one named (first choices: Confluence) (alternatives: Document360, Notion)
- Kimi K2: neither first, one named (first choices: Hudu) (alternatives: IT Glue, NinjaOne Documentation)
- GLM 4.7 FlashX: neither first, one named (first choices: Confluence, GitBook) (alternatives: Document360, NinjaOne Documentation, ONES Wiki)
- GPT-6 Luna: neither first, one named (first choices: Hudu) (alternatives: Confluence, IT Glue)
- Gemini 3.5 Flash: neither named (first choices: Hudu) (alternatives: Atlassian Confluence, BookStack, Scribe, Tango)
- Grok 4.1 Fast: neither named (first choices: Confluence) (alternatives: ClickUp Docs, Notion)

## What the models said about Document360

- "Red flag: Free tier discontinued — this is a warning sign of pricing instability" (Kimi K2, negative prompt, hard negative)
- "Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation." (Claude Haiku 4.5, direct prompt, first choice)
- "1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation." (Llama 4 Maverick, direct prompt, first choice)
- "I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub" (Perplexity Sonar, paraphrase prompt, first choice)

## What the models said about IT Glue

- "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, negative prompt, hard negative)
- "Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight." (Grok 4.1 Fast, budget prompt, hard negative)
- "IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation." (Gemini 3.5 Flash, paraphrase prompt, soft negative)
- "If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often." (GPT-5.4 mini, direct prompt, first choice)
- "Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration" (Kimi K2, comparative prompt, first choice)
- "I'd recommend IT Glue as the top IT knowledge and asset documentation tool." (Grok 4.1 Fast, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.