# Confluence vs IT Glue: which do AI models recommend for IT documentation, October 2026

IT AI Recommendation Index, October 2026 Edition, IT documentation. Four of fourteen models named Confluence first on the direct prompt; one named IT Glue. Page: https://it-ai-index.com/operations/it-documentation/confluence-vs-it-glue/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Confluence | 17% | #2 of 10 | 21% | 56 | 14 of 14 |
| IT Glue | 4% | #6 of 10 | 21% | 38 | 13 of 14 |

## The direct prompt, model by model

- Grok 4.1 Fast: confluence first (first choices: Confluence) (alternatives: ClickUp Docs, Notion)
- DeepSeek V4 Flash: confluence first (first choices: Confluence, Hudu) (alternatives: Document360, GitBook, Notion)
- Qwen 3.7 Flash: confluence first (first choices: Confluence) (alternatives: Document360, Notion)
- GLM 4.7 FlashX: confluence first (first choices: Confluence, GitBook) (alternatives: Document360, NinjaOne Documentation, ONES Wiki)
- GPT-5.4 mini: it glue first (first choices: IT Glue) (alternatives: Confluence, Document360)
- Claude Haiku 4.5: neither first, one named (first choices: Document360) (alternatives: Confluence, Hudu, Tango)
- Perplexity Sonar: neither first, one named (first choices: Document360) (alternatives: Confluence, ONES Wiki)
- Kimi K2: neither first, one named (first choices: Hudu) (alternatives: IT Glue, NinjaOne Documentation)
- GPT-6 Luna: neither first, one named (first choices: Hudu) (alternatives: Confluence, IT Glue)
- Gemini 3.5 Flash: neither named (first choices: Hudu) (alternatives: Atlassian Confluence, BookStack, Scribe, Tango)
- Mistral Small: neither named (first choices: Document360, Notion) (alternatives: Atera, Microsoft SharePoint)
- Llama 4 Maverick: neither named (first choices: Document360) (alternatives: Bit.ai, Notion)
- MiniMax M2.5: neither named (first choices: ClickHelp, Document360) (alternatives: Knowmax, NinjaOne Documentation, Notion)
- Muse Glimmer 30B: neither named (first choices: Document360) (alternatives: Freshservice, GitBook)

## What the models said about Confluence

- "Platforms to Avoid or Use Cautiously ... Confluence (Atlassian) Major Red Flags: - Slow performance" (GLM 4.7 FlashX, negative prompt, hard negative)
- "Confluence (Atlassian) ... Vendor lock-in: Deep integration with Atlassian ecosystem makes switching costly" (Kimi K2, negative prompt, hard negative)
- "XML site and space export reaches end of life on December 1, 2026; it may keep working, but won’t receive fixes, support, or SLAs" (GPT-6 Luna, negative prompt, soft negative)
- "I'd suggest starting with Confluence or ServiceNow if you need comprehensive IT asset management alongside knowledge documentation." (MiniMax M2.5, paraphrase prompt, first choice)
- "Stick with Confluence if you want to maintain tight integration with your development workflow and prioritize strict governance." (Qwen 3.7 Flash, direct prompt, first choice)
- "I'd suggest combining Confluence for knowledge management with Freshservice for IT asset tracking and documentation" (Claude Haiku 4.5, paraphrase prompt, first choice)

## What the models said about IT Glue

- "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, negative prompt, hard negative)
- "Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight." (Grok 4.1 Fast, budget prompt, hard negative)
- "IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation." (Gemini 3.5 Flash, paraphrase prompt, soft negative)
- "If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often." (GPT-5.4 mini, direct prompt, first choice)
- "Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration" (Kimi K2, comparative prompt, first choice)
- "I'd recommend IT Glue as the top IT knowledge and asset documentation tool." (Grok 4.1 Fast, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.