# Confluence vs Document360: which do AI models recommend for IT documentation, October 2026

IT AI Recommendation Index, October 2026 Edition, IT documentation. Four of fourteen models named Confluence first on the direct prompt; six named Document360. Page: https://it-ai-index.com/operations/it-documentation/confluence-vs-document360/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Confluence | 17% | #2 of 10 | 21% | 56 | 14 of 14 |
| Document360 | 15% | #3 of 10 | 3% | 35 | 13 of 14 |

## The direct prompt, model by model

- Grok 4.1 Fast: confluence first (first choices: Confluence) (alternatives: ClickUp Docs, Notion)
- DeepSeek V4 Flash: confluence first (first choices: Confluence, Hudu) (alternatives: Document360, GitBook, Notion)
- Qwen 3.7 Flash: confluence first (first choices: Confluence) (alternatives: Document360, Notion)
- GLM 4.7 FlashX: confluence first (first choices: Confluence, GitBook) (alternatives: Document360, NinjaOne Documentation, ONES Wiki)
- Claude Haiku 4.5: document360 first (first choices: Document360) (alternatives: Confluence, Hudu, Tango)
- Perplexity Sonar: document360 first (first choices: Document360) (alternatives: Confluence, ONES Wiki)
- Mistral Small: document360 first (first choices: Document360, Notion) (alternatives: Atera, Microsoft SharePoint)
- Llama 4 Maverick: document360 first (first choices: Document360) (alternatives: Bit.ai, Notion)
- MiniMax M2.5: document360 first (first choices: ClickHelp, Document360) (alternatives: Knowmax, NinjaOne Documentation, Notion)
- Muse Glimmer 30B: document360 first (first choices: Document360) (alternatives: Freshservice, GitBook)
- GPT-5.4 mini: neither first, one named (first choices: IT Glue) (alternatives: Confluence, Document360)
- GPT-6 Luna: neither first, one named (first choices: Hudu) (alternatives: Confluence, IT Glue)
- Gemini 3.5 Flash: neither named (first choices: Hudu) (alternatives: Atlassian Confluence, BookStack, Scribe, Tango)
- Kimi K2: neither named (first choices: Hudu) (alternatives: IT Glue, NinjaOne Documentation)

## What the models said about Confluence

- "Platforms to Avoid or Use Cautiously ... Confluence (Atlassian) Major Red Flags: - Slow performance" (GLM 4.7 FlashX, negative prompt, hard negative)
- "Confluence (Atlassian) ... Vendor lock-in: Deep integration with Atlassian ecosystem makes switching costly" (Kimi K2, negative prompt, hard negative)
- "XML site and space export reaches end of life on December 1, 2026; it may keep working, but won’t receive fixes, support, or SLAs" (GPT-6 Luna, negative prompt, soft negative)
- "I'd suggest starting with Confluence or ServiceNow if you need comprehensive IT asset management alongside knowledge documentation." (MiniMax M2.5, paraphrase prompt, first choice)
- "Stick with Confluence if you want to maintain tight integration with your development workflow and prioritize strict governance." (Qwen 3.7 Flash, direct prompt, first choice)
- "I'd suggest combining Confluence for knowledge management with Freshservice for IT asset tracking and documentation" (Claude Haiku 4.5, paraphrase prompt, first choice)

## What the models said about Document360

- "Red flag: Free tier discontinued — this is a warning sign of pricing instability" (Kimi K2, negative prompt, hard negative)
- "Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation." (Claude Haiku 4.5, direct prompt, first choice)
- "1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation." (Llama 4 Maverick, direct prompt, first choice)
- "I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub" (Perplexity Sonar, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.