# BookStack vs IT Glue: which do AI models recommend for IT documentation, October 2026

IT AI Recommendation Index, October 2026 Edition, IT documentation. Zero of fourteen models named BookStack first on the direct prompt; one named IT Glue. Page: https://it-ai-index.com/operations/it-documentation/bookstack-vs-it-glue/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| BookStack | 13% | #4 of 10 | 5% | 20 | 10 of 14 |
| IT Glue | 4% | #6 of 10 | 21% | 38 | 13 of 14 |

## The direct prompt, model by model

- GPT-5.4 mini: it glue first (first choices: IT Glue) (alternatives: Confluence, Document360)
- Gemini 3.5 Flash: neither first, one named (first choices: Hudu) (alternatives: Atlassian Confluence, BookStack, Scribe, Tango)
- Kimi K2: neither first, one named (first choices: Hudu) (alternatives: IT Glue, NinjaOne Documentation)
- GPT-6 Luna: neither first, one named (first choices: Hudu) (alternatives: Confluence, IT Glue)
- Claude Haiku 4.5: neither named (first choices: Document360) (alternatives: Confluence, Hudu, Tango)
- Perplexity Sonar: neither named (first choices: Document360) (alternatives: Confluence, ONES Wiki)
- Grok 4.1 Fast: neither named (first choices: Confluence) (alternatives: ClickUp Docs, Notion)
- Mistral Small: neither named (first choices: Document360, Notion) (alternatives: Atera, Microsoft SharePoint)
- DeepSeek V4 Flash: neither named (first choices: Confluence, Hudu) (alternatives: Document360, GitBook, Notion)
- Llama 4 Maverick: neither named (first choices: Document360) (alternatives: Bit.ai, Notion)
- Qwen 3.7 Flash: neither named (first choices: Confluence) (alternatives: Document360, Notion)
- GLM 4.7 FlashX: neither named (first choices: Confluence, GitBook) (alternatives: Document360, NinjaOne Documentation, ONES Wiki)
- MiniMax M2.5: neither named (first choices: ClickHelp, Document360) (alternatives: Knowmax, NinjaOne Documentation, Notion)
- Muse Glimmer 30B: neither named (first choices: Document360) (alternatives: Freshservice, GitBook)

## What the models said about BookStack

- "Open-source projects like BookStack, Wiki.js, or ITFlow... they come with a distinct warning label" (Gemini 3.5 Flash, negative prompt, soft negative)
- "Start with BookStack (free) if you can self-host it. It's purpose-built for IT documentation, has no hidden costs" (DeepSeek V4 Flash, budget prompt, first choice)
- "Best on a tight budget: BookStack—if your team can host and maintain it. It’s free, open-source, and self-hosted" (GPT-6 Luna, budget prompt, first choice)
- "If you have technical resources, BookStack offers the best value (completely free with excellent features)" (Kimi K2, budget prompt, first choice)

## What the models said about IT Glue

- "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, negative prompt, hard negative)
- "Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight." (Grok 4.1 Fast, budget prompt, hard negative)
- "IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation." (Gemini 3.5 Flash, paraphrase prompt, soft negative)
- "If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often." (GPT-5.4 mini, direct prompt, first choice)
- "Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration" (Kimi K2, comparative prompt, first choice)
- "I'd recommend IT Glue as the top IT knowledge and asset documentation tool." (Grok 4.1 Fast, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.