# Lansweeper vs SolarWinds Service Desk: which do AI models recommend for ITAM, October 2026

IT AI Recommendation Index, October 2026 Edition, IT asset management. One of fourteen models named Lansweeper first on the direct prompt; one named SolarWinds Service Desk. Page: https://it-ai-index.com/operations/it-asset-management/lansweeper-vs-solarwinds-service-desk/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Lansweeper | 14% | #3 of 11 | 11% | 45 | 14 of 14 |
| SolarWinds Service Desk | 2% | #6 of 11 | 30% | 10 | 8 of 14 |

## The direct prompt, model by model

- GPT-5.4 mini: lansweeper first (first choices: Lansweeper) (alternatives: Flexera One IT Asset Management, ManageEngine ServiceDesk Plus)
- Llama 4 Maverick: solarwinds service desk first (first choices: ManageEngine AssetExplorer, NinjaOne, SolarWinds Service Desk)
- Grok 4.1 Fast: neither first, one named (first choices: ManageEngine AssetExplorer) (alternatives: Freshservice, InvGate Insight/Assets, Lansweeper)
- Mistral Small: neither first, one named (first choices: Freshservice, NinjaOne) (alternatives: SolarWinds Service Desk)
- Qwen 3.7 Flash: neither first, one named (first choices: Freshservice) (alternatives: ManageEngine AssetExplorer, Snipe-IT, SolarWinds Service Desk)
- GLM 4.7 FlashX: neither first, one named (first choices: Freshservice) (alternatives: InvGate Asset Management, Lansweeper, ManageEngine AssetExplorer)
- GPT-6 Luna: neither first, one named (first choices: Freshservice) (alternatives: Jira Service Management, Lansweeper)
- Muse Glimmer 30B: neither first, one named (first choices: Freshservice) (alternatives: InvGate Asset Management, ManageEngine AssetExplorer, SolarWinds Service Desk)
- Claude Haiku 4.5: neither named (first choices: Freshservice, InvGate Asset Management) (alternatives: Alloy Navigator, ManageEngine AssetExplorer)
- Gemini 3.5 Flash: neither named (first choices: Freshservice) (alternatives: Asset Panda, InvGate Asset Management, Setyl)
- Perplexity Sonar: neither named (first choices: Freshservice) (alternatives: InvGate Asset Management, ServiceNow IT Asset Management)
- DeepSeek V4 Flash: neither named (first choices: Freshservice) (alternatives: ManageEngine AssetExplorer, NinjaOne)
- Kimi K2: neither named (first choices: Freshservice) (alternatives: AssetSonar, InvGate Asset Management, ManageEngine AssetExplorer)
- MiniMax M2.5: neither named (first choices: Freshservice, InvGate Asset Management) (alternatives: ManageEngine AssetExplorer)

## What the models said about Lansweeper

- "Platforms to Avoid Due to Performance/Stability Issues... it becomes "bloated."" (Qwen 3.7 Flash, negative prompt, hard negative)
- "Who should avoid/be cautious: Small-to-midsize businesses with tight, predictable budgets who do not want to be locked into multi-year, rising-cost contracts." (Gemini 3.5 Flash, negative prompt, soft negative)
- "user sentiment can be mixed in some review channels, so I'd caution buyers to test reporting depth, support responsiveness, and total cost before committing" (GPT-5.4 mini, negative prompt, soft negative)
- "Most recommended: For the majority of mid-sized B2B companies, Lansweeper offers the best balance of automated discovery, software license management, cost-effectiveness, and scalability" (DeepSeek V4 Flash, paraphrase prompt, first choice)
- "I'd usually recommend Lansweeper if your main goal is accurate hardware + software inventory/discovery" (GPT-5.4 mini, paraphrase prompt, first choice)
- "The Best All-Rounder for Deep Discovery: Lansweeper ... Lansweeper is the industry standard." (Gemini 3.5 Flash, paraphrase prompt, first choice)

## What the models said about SolarWinds Service Desk

- "Platforms to Avoid Due to Reputation (Trust/Safety)... SolarWinds lost significant trust in the market" (Qwen 3.7 Flash, negative prompt, hard negative)
- "likely to be one of the following: SolarWinds Service Desk, ManageEngine AssetExplorer, or NinjaOne" (Llama 4 Maverick, direct prompt, first choice)
- "cost-effective, user-friendly IT asset management tool designed primarily for small to mid-sized businesses" (Muse Glimmer 30B, paraphrase prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.