# Opsgenie vs Rootly: which do AI models recommend for incidents, October 2026

IT AI Recommendation Index, October 2026 Edition, Incident management and on-call. Zero of fourteen models named Opsgenie first on the direct prompt; one named Rootly. Page: https://it-ai-index.com/operations/incident-management-and-on-call/opsgenie-vs-rootly/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Opsgenie | 7% | #6 of 11 | 72% | 50 | 14 of 14 |
| Rootly | 5% | #7 of 11 | 3% | 33 | 12 of 14 |

## The direct prompt, model by model

- GLM 4.7 FlashX: rootly first (first choices: Rootly, incident.io) (alternatives: Jira Service Management, PagerDuty)
- Claude Haiku 4.5: neither first, one named (first choices: Freshservice) (alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io)
- GPT-5.4 mini: neither first, one named (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Gemini 3.5 Flash: neither first, one named (first choices: incident.io) (alternatives: FireHydrant, Freshservice, Rootly)
- Perplexity Sonar: neither first, one named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)
- Qwen 3.7 Flash: neither first, one named (first choices: PagerDuty) (alternatives: Datadog Incident Management, FireHydrant, Opsgenie)
- GPT-6 Luna: neither first, one named (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Muse Glimmer 30B: neither first, one named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)
- Grok 4.1 Fast: neither named (first choices: Freshservice) (alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io)
- Mistral Small: neither named (first choices: Freshservice, PagerDuty) (alternatives: ManageEngine ServiceDesk Plus)
- DeepSeek V4 Flash: neither named (first choices: incident.io) (alternatives: Freshservice, Jira Service Management)
- Llama 4 Maverick: neither named
- Kimi K2: neither named (first choices: incident.io) (alternatives: Squadcast)
- MiniMax M2.5: neither named (first choices: Freshservice, PagerDuty) (alternatives: Jira Service Management, incident.io)

## What the models said about Opsgenie

- "Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem." (Gemini 3.5 Flash, scale prompt, hard negative)
- "Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration." (Claude Haiku 4.5, comparative prompt, hard negative)
- "Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027." (Gemini 3.5 Flash, direct prompt, hard negative)
- "PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations" (Mistral Small, paraphrase prompt, first choice)
- "I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost" (Claude Haiku 4.5, paraphrase prompt, first choice)

## What the models said about Rootly

- "some vendors (like Rootly) have separate pricing for on-call, AI, and status pages that can balloon your bill" (DeepSeek V4 Flash, scale prompt, soft negative)
- "The Best All-Around Alternative: Rootly ... Choose Rootly if you want to improve your incident response processes and save money simultaneously." (Qwen 3.7 Flash, paraphrase prompt, first choice)
- "Actively consider instead: For modern teams, look at incident.io, Rootly, FireHydrant" (DeepSeek V4 Flash, negative prompt, first choice)
- "Consider modern, Slack-native platforms like incident.io, Rootly" (Gemini 3.5 Flash, negative prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.