# Opsgenie vs FireHydrant: which do AI models recommend for incidents, October 2026

IT AI Recommendation Index, October 2026 Edition, Incident management and on-call. Zero of fourteen models named Opsgenie first on the direct prompt; zero named FireHydrant. Page: https://it-ai-index.com/operations/incident-management-and-on-call/opsgenie-vs-firehydrant/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Opsgenie | 7% | #6 of 11 | 72% | 50 | 14 of 14 |
| FireHydrant | 2% | #8 of 11 | 10% | 21 | 10 of 14 |

## The direct prompt, model by model

- Gemini 3.5 Flash: neither first, one named (first choices: incident.io) (alternatives: FireHydrant, Freshservice, Rootly)
- Qwen 3.7 Flash: neither first, one named (first choices: PagerDuty) (alternatives: Datadog Incident Management, FireHydrant, Opsgenie)
- Claude Haiku 4.5: neither named (first choices: Freshservice) (alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io)
- GPT-5.4 mini: neither named (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Perplexity Sonar: neither named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)
- Grok 4.1 Fast: neither named (first choices: Freshservice) (alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io)
- Mistral Small: neither named (first choices: Freshservice, PagerDuty) (alternatives: ManageEngine ServiceDesk Plus)
- DeepSeek V4 Flash: neither named (first choices: incident.io) (alternatives: Freshservice, Jira Service Management)
- Llama 4 Maverick: neither named
- Kimi K2: neither named (first choices: incident.io) (alternatives: Squadcast)
- GLM 4.7 FlashX: neither named (first choices: Rootly, incident.io) (alternatives: Jira Service Management, PagerDuty)
- MiniMax M2.5: neither named (first choices: Freshservice, PagerDuty) (alternatives: Jira Service Management, incident.io)
- GPT-6 Luna: neither named (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Muse Glimmer 30B: neither named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)

## What the models said about Opsgenie

- "Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem." (Gemini 3.5 Flash, scale prompt, hard negative)
- "Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration." (Claude Haiku 4.5, comparative prompt, hard negative)
- "Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027." (Gemini 3.5 Flash, direct prompt, hard negative)
- "PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations" (Mistral Small, paraphrase prompt, first choice)
- "I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost" (Claude Haiku 4.5, paraphrase prompt, first choice)

## What the models said about FireHydrant

- "potentially fine products, but be cautious if you're sensitive to ownership changes, product consolidation, or roadmap uncertainty" (GPT-5.4 mini, negative prompt, soft negative)
- "FireHydrant was acquired by Freshworks... acquisitions often trigger shifts in pricing" (Gemini 3.5 Flash, negative prompt, soft negative)
- "The Best All-Rounder: FireHydrant ... widely considered the best modern alternative to expensive enterprise platforms" (Qwen 3.7 Flash, budget prompt, first choice)
- "Best for: Teams wanting an all-in-one platform spanning alerting, on-call, incident response, and retrospectives" (DeepSeek V4 Flash, comparative prompt, alternative)
- "Best for ITIL & Customer Support Alignment ... the Freshworks ecosystem is highly compelling." (Gemini 3.5 Flash, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.