# incident.io vs Opsgenie: which do AI models recommend for incidents, October 2026

IT AI Recommendation Index, October 2026 Edition, Incident management and on-call. Six of fourteen models named incident.io first on the direct prompt; zero named Opsgenie. Page: https://it-ai-index.com/operations/incident-management-and-on-call/incident-io-vs-opsgenie/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| incident.io | 32% | #1 of 11 | 5% | 57 | 14 of 14 |
| Opsgenie | 7% | #6 of 11 | 72% | 50 | 14 of 14 |

## The direct prompt, model by model

- GPT-5.4 mini: incident.io first (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Gemini 3.5 Flash: incident.io first (first choices: incident.io) (alternatives: FireHydrant, Freshservice, Rootly)
- DeepSeek V4 Flash: incident.io first (first choices: incident.io) (alternatives: Freshservice, Jira Service Management)
- Kimi K2: incident.io first (first choices: incident.io) (alternatives: Squadcast)
- GLM 4.7 FlashX: incident.io first (first choices: Rootly, incident.io) (alternatives: Jira Service Management, PagerDuty)
- GPT-6 Luna: incident.io first (first choices: incident.io) (alternatives: PagerDuty, Rootly)
- Claude Haiku 4.5: neither first, one named (first choices: Freshservice) (alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io)
- Perplexity Sonar: neither first, one named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)
- Grok 4.1 Fast: neither first, one named (first choices: Freshservice) (alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io)
- Qwen 3.7 Flash: neither first, one named (first choices: PagerDuty) (alternatives: Datadog Incident Management, FireHydrant, Opsgenie)
- MiniMax M2.5: neither first, one named (first choices: Freshservice, PagerDuty) (alternatives: Jira Service Management, incident.io)
- Muse Glimmer 30B: neither first, one named (first choices: Freshservice) (alternatives: PagerDuty, Rootly, incident.io)
- Mistral Small: neither named (first choices: Freshservice, PagerDuty) (alternatives: ManageEngine ServiceDesk Plus)
- Llama 4 Maverick: neither named

## What the models said about incident.io

- "missing features in incident.io, particularly in reporting capabilities and SLA tracking" (Claude Haiku 4.5, negative prompt, soft negative)
- "if your teams don't want incident workflows tied to Slack or Microsoft Teams" (GPT-6 Luna, negative prompt, soft negative)
- "Pricing surprises: Costs spike sharply after small-team thresholds" (Qwen 3.7 Flash, negative prompt, soft negative)
- "Small team ≤5-10 responders and wants zero cost: incident.io free, FireHydrant free up to 10 responders, Better Stack free, or Opsgenie free up to 5 users." (Muse Glimmer 30B, budget prompt, first choice)
- "Choose incident.io if your team is Slack-centric and values speed of implementation, modern UX, and transparent all-in-one pricing." (Kimi K2, direct prompt, first choice)
- "Highly recommended for mid-market/scale-up companies. It is highly polished, opinionated, runs seamlessly inside Slack/Teams" (Gemini 3.5 Flash, scale prompt, first choice)

## What the models said about Opsgenie

- "Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem." (Gemini 3.5 Flash, scale prompt, hard negative)
- "Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration." (Claude Haiku 4.5, comparative prompt, hard negative)
- "Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027." (Gemini 3.5 Flash, direct prompt, hard negative)
- "PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations" (Mistral Small, paraphrase prompt, first choice)
- "I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost" (Claude Haiku 4.5, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.