# RingCentral RingEX vs Dialpad: which do AI models recommend for business phones, October 2026

IT AI Recommendation Index, October 2026 Edition, Business phone systems. Four of fourteen models named RingCentral RingEX first on the direct prompt; one named Dialpad. Page: https://it-ai-index.com/operations/business-phone-systems/ringcentral-ringex-vs-dialpad/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| RingCentral RingEX | 12% | #4 of 12 | 0% | 10 | 6 of 14 |
| Dialpad | 2% | #8 of 12 | 3% | 31 | 13 of 14 |

## The direct prompt, model by model

- Kimi K2: ringcentral ringex first (first choices: 8x8, RingCentral RingEX) (alternatives: Dialpad, GoTo Connect, Nextiva)
- GLM 4.7 FlashX: ringcentral ringex first (first choices: Nextiva, RingCentral RingEX) (alternatives: Dialpad Connect, GoTo Connect, Zoom Phone)
- MiniMax M2.5: ringcentral ringex first (first choices: Nextiva, RingCentral RingEX) (alternatives: Intermedia Unite, Zoom Phone)
- GPT-6 Luna: ringcentral ringex first (first choices: RingCentral RingEX) (alternatives: Dialpad, Teams Phone, Zoom Phone)
- Gemini 3.5 Flash: dialpad first (first choices: Dialpad, RingCentral) (alternatives: Aircall, Microsoft Teams Phone, Nextiva)
- Claude Haiku 4.5: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, Nextiva)
- GPT-5.4 mini: neither first, one named (first choices: RingCentral, Zoom Phone) (alternatives: Dialpad, Nextiva, Webex Calling)
- Perplexity Sonar: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, JustCall, Nextiva)
- DeepSeek V4 Flash: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Aircall, Dialpad, Nextiva)
- Muse Glimmer 30B: neither first, one named (first choices: Nextiva, RingCentral) (alternatives: 8x8, Dialpad, Zoom Phone)
- Grok 4.1 Fast: neither named (first choices: Nextiva) (alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone)
- Mistral Small: neither named (first choices: RingCentral) (alternatives: 8x8, Intermedia, Nextiva, Zoom Phone)
- Llama 4 Maverick: neither named (first choices: Nextiva) (alternatives: JustCall, Vonage, Zoom Phone)
- Qwen 3.7 Flash: neither named (first choices: RingCentral) (alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone)

## What the models said about RingCentral RingEX

- "A versatile all-around option... Want the most broadly featured standalone system? Compare RingCentral and Nextiva." (GPT-6 Luna, comparative prompt, first choice)
- "For a mid-sized B2B company, RingCentral RingEX is the strongest overall recommendation." (DeepSeek V4 Flash, paraphrase prompt, first choice)
- "### 1. RingCentral RingEX
- Best for: Enterprise teams needing deep CRM integrations" (Kimi K2, comparative prompt, first choice)

## What the models said about Dialpad

- "Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches." (Grok 4.1 Fast, negative prompt, soft negative)
- "and Dialpad (to see how live AI transcription can boost your sales reps' close rates)" (Gemini 3.5 Flash, direct prompt, first choice)
- "Dialpad leads with AI transcription and coaching" (GLM 4.7 FlashX, comparative prompt, first choice)
- "If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price" (Muse Glimmer 30B, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.