# Google Voice vs Dialpad: which do AI models recommend for business phones, October 2026

IT AI Recommendation Index, October 2026 Edition, Business phone systems. Zero of fourteen models named Google Voice first on the direct prompt; one named Dialpad. Page: https://it-ai-index.com/operations/business-phone-systems/google-voice-vs-dialpad/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Google Voice | 15% | #2 of 12 | 12% | 17 | 11 of 14 |
| Dialpad | 2% | #8 of 12 | 3% | 31 | 13 of 14 |

## The direct prompt, model by model

- Gemini 3.5 Flash: dialpad first (first choices: Dialpad, RingCentral) (alternatives: Aircall, Microsoft Teams Phone, Nextiva)
- Claude Haiku 4.5: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, Nextiva)
- GPT-5.4 mini: neither first, one named (first choices: RingCentral, Zoom Phone) (alternatives: Dialpad, Nextiva, Webex Calling)
- Perplexity Sonar: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, JustCall, Nextiva)
- DeepSeek V4 Flash: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Aircall, Dialpad, Nextiva)
- Kimi K2: neither first, one named (first choices: 8x8, RingCentral RingEX) (alternatives: Dialpad, GoTo Connect, Nextiva)
- GPT-6 Luna: neither first, one named (first choices: RingCentral RingEX) (alternatives: Dialpad, Teams Phone, Zoom Phone)
- Muse Glimmer 30B: neither first, one named (first choices: Nextiva, RingCentral) (alternatives: 8x8, Dialpad, Zoom Phone)
- Grok 4.1 Fast: neither named (first choices: Nextiva) (alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone)
- Mistral Small: neither named (first choices: RingCentral) (alternatives: 8x8, Intermedia, Nextiva, Zoom Phone)
- Llama 4 Maverick: neither named (first choices: Nextiva) (alternatives: JustCall, Vonage, Zoom Phone)
- Qwen 3.7 Flash: neither named (first choices: RingCentral) (alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone)
- GLM 4.7 FlashX: neither named (first choices: Nextiva, RingCentral RingEX) (alternatives: Dialpad Connect, GoTo Connect, Zoom Phone)
- MiniMax M2.5: neither named (first choices: Nextiva, RingCentral RingEX) (alternatives: Intermedia Unite, Zoom Phone)

## What the models said about Google Voice

- "Caution: Very poor tech support scores ... Better for: Personal use only; lacks business-grade features and support" (Kimi K2, negative prompt, hard negative)
- "Google Voice has no integrations outside Google Workspace, no desktop app, and no auto-replies" (Claude Haiku 4.5, negative prompt, soft negative)
- "For maximum budget savings: Choose Google Voice if you're already using Google Workspace and have 10 or fewer users." (Kimi K2, budget prompt, first choice)
- "The Best Overall Value: Google Voice Standard ... widely considered the best bang-for-buck software in the industry." (Qwen 3.7 Flash, budget prompt, first choice)
- "If you need basic features: Go with Google Voice ($10/month) - it's the most affordable and reliable" (MiniMax M2.5, budget prompt, first choice)

## What the models said about Dialpad

- "Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches." (Grok 4.1 Fast, negative prompt, soft negative)
- "and Dialpad (to see how live AI transcription can boost your sales reps' close rates)" (Gemini 3.5 Flash, direct prompt, first choice)
- "Dialpad leads with AI transcription and coaching" (GLM 4.7 FlashX, comparative prompt, first choice)
- "If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price" (Muse Glimmer 30B, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.