# 8x8 vs Dialpad: which do AI models recommend for business phones, October 2026

IT AI Recommendation Index, October 2026 Edition, Business phone systems. One of fourteen models named 8x8 first on the direct prompt; one named Dialpad. Page: https://it-ai-index.com/operations/business-phone-systems/8x8-vs-dialpad/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| 8x8 | 3% | #6 of 12 | 8% | 37 | 13 of 14 |
| Dialpad | 2% | #8 of 12 | 3% | 31 | 13 of 14 |

## The direct prompt, model by model

- Kimi K2: 8x8 first (first choices: 8x8, RingCentral RingEX) (alternatives: Dialpad, GoTo Connect, Nextiva)
- Gemini 3.5 Flash: dialpad first (first choices: Dialpad, RingCentral) (alternatives: Aircall, Microsoft Teams Phone, Nextiva)
- Claude Haiku 4.5: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, Nextiva)
- GPT-5.4 mini: neither first, one named (first choices: RingCentral, Zoom Phone) (alternatives: Dialpad, Nextiva, Webex Calling)
- Perplexity Sonar: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Dialpad, JustCall, Nextiva)
- Grok 4.1 Fast: neither first, one named (first choices: Nextiva) (alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone)
- Mistral Small: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Intermedia, Nextiva, Zoom Phone)
- DeepSeek V4 Flash: neither first, one named (first choices: RingCentral) (alternatives: 8x8, Aircall, Dialpad, Nextiva)
- GPT-6 Luna: neither first, one named (first choices: RingCentral RingEX) (alternatives: Dialpad, Teams Phone, Zoom Phone)
- Muse Glimmer 30B: neither first, one named (first choices: Nextiva, RingCentral) (alternatives: 8x8, Dialpad, Zoom Phone)
- Llama 4 Maverick: neither named (first choices: Nextiva) (alternatives: JustCall, Vonage, Zoom Phone)
- Qwen 3.7 Flash: neither named (first choices: RingCentral) (alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone)
- GLM 4.7 FlashX: neither named (first choices: Nextiva, RingCentral RingEX) (alternatives: Dialpad Connect, GoTo Connect, Zoom Phone)
- MiniMax M2.5: neither named (first choices: Nextiva, RingCentral RingEX) (alternatives: Intermedia Unite, Zoom Phone)

## What the models said about 8x8

- "While 8x8 has strengths, it has significant red flags... budget-conscious growing teams may find pricing unpredictable." (Qwen 3.7 Flash, negative prompt, soft negative)
- "notorious for aggressive and highly restrictive sales contracts" (Gemini 3.5 Flash, negative prompt, soft negative)
- "Support is consistently rated 1–2 stars on third-party sites." (DeepSeek V4 Flash, negative prompt, soft negative)
- "RingCentral MVP / 8x8 X Series: Full UCaaS, strong PBX features, good mid-market fit." (Kimi K2, scale prompt, first choice)
- "I'd suggest RingCentral RingEX or 8x8 as the top choices" (Kimi K2, direct prompt, first choice)
- "If you're running both sales and support operations, 8x8 is worth a serious look given its native contact center capabilities." (DeepSeek V4 Flash, paraphrase prompt, alternative)

## What the models said about Dialpad

- "Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches." (Grok 4.1 Fast, negative prompt, soft negative)
- "and Dialpad (to see how live AI transcription can boost your sales reps' close rates)" (Gemini 3.5 Flash, direct prompt, first choice)
- "Dialpad leads with AI transcription and coaching" (GLM 4.7 FlashX, comparative prompt, first choice)
- "If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price" (Muse Glimmer 30B, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.